Novari Health
IT Specialist
hybrid
1473 John Counter Boulevard suite 401, Kingston, Ontario, Canada, K7M 8Z6
full-time . October 2, 2024
1473 John Counter Boulevard suite 401, Kingston, Ontario, Canada, K7M 8Z6
full-time . October 2, 2024
Description
Based in Kingston, Ontario, Novari Health specializes in designing, building, and deploying enterprise-scale software solutions that improve access to care for patients and at the same time improves the delivery of healthcare. Our Novari Access to Care® integrated software platform includes modules that enable eReferrals, coordinated care, telemedicine, eBooking, wait list management and air traffic control-like functionality that helps patients get the right care at the right time by the right provider.
Novari Health is based in beautiful Kingston, Ontario with all its amenities and low cost of living. On the shores of Lake Ontario, halfway between Toronto and Montreal and only 1.5 hours from Ottawa, Kingston, Ontario consistently ranks as one of the best places to live in Canada.
Novari Health is seeking a highly motivated IT Specialist to deliver exceptional technical services, ensuring our employees have a seamless experience with our systems. As an IT Specialist, you will provide comprehensive IT expertise to support Novari Health’s computer applications and infrastructure, facilitate day-to-day activities, and implement systems that enhance business productivity. Additionally, you will contribute to continuous improvement initiatives, enhancing IT processes as Novari Health continues to evolve.
Duties & Responsibilities:
- Communicate with users to identify and resolve IT issues promptly.
- Coordinate and inventory IT equipment, managing user accounts and network drives.
- Consult technical resources to implement solutions and provide support for business systems and networks.
- Diagnose and resolve technical problems, escalating as needed.
- Document interactions and maintain an accurate database.
- Train staff on IT systems and best practices.
- Escalate high-priority issues to the appropriate team members.
- Maintain a log of problems and solutions for reference.
- Assist in developing IT policies and procedures.
- Provide basic troubleshooting and device setup with security configurations.
- Monitor network health and troubleshoot connectivity issues.
- Manage IT asset inventory and software licenses for compliance.
- Ensure timely updates and patches for software and infrastructure.
- Follow security policies during IT tasks and escalate security requests.
Organizational Responsibilities:
- Foster a solution-oriented mindset and promote continuous improvement.
- Adhere to Novari Health policies and set an example for the team.
- Be prepared to travel as needed, with an updated passport.
- Contribute to an inclusive team environment.
Knowledge & Skills:
- Basic troubleshooting of operating systems (Windows, macOS, Linux) and hardware.
- Familiarity with endpoint management tools (Microsoft Intune, SCCM).
- Understanding of basic network concepts (IP addressing, DNS, VPN).
- Proficiency in asset tracking and monitoring/reporting tools.
- Knowledge of ticketing systems (e.g., Azure DevOps).
- Basic cybersecurity principles and software deployment tools (e.g., Chocolatey).
- Familiarity with Azure and Microsoft 365 environments.
Education & Experience:
- Post-secondary education in a computer science-related field.
- Experience in IT support and familiarity with best practices.
- Strong problem-solving skills and a commitment to professional development.
- Experience with Cloud or Hybrid environments (Microsoft Azure) and in the healthcare industry is an asset.
Working Conditions:
- Employee may sit for prolonged periods of time
- Prolonged periods of time viewing computer monitor and keyboarding
- Tight deadlines, with multiple and rapidly changing priorities
- Interacting with internal and external stakeholders
- Open office floor plan means noise and a regular flow of people around the office
- Employee may be required to travel (overnight) as required
Hours of Work:
- Support hours are defined as operationally required
- This position is required to work a variety of shifts, days, evenings, or nights including weekends to potentially provide 24/7 support to clients
- This position is required to work a split-shift for early morning and evening support to clients
- Employee is designated as “on-call” staff member. (Employees are responsible for responding to after-hours support calls within 1 hour of initial contact when designated as being on-call for a given month).
- Expected to work from our Kingston office for a minimum of 3 days per week, with the option to work remotely for 2 days
- Minimum hours of work each week is 40, unless otherwise agreed to between the employee and their manager
- Employee may be required to work additional hours, including weekends
To Apply:
Join our innovative team as we expand into new markets and transform the healthcare industry. Apply today!
Please submit a resume, cover letter and a list of references with salary requirements. Please, no phone calls or drop-ins. Information on us, our solutions, partners, and clients are available at http://www.novarihealth.com. Only candidates selected for an interview will be contacted. Novari Health is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.